Read. Learn. Connect.   

Read. Learn. Connect.   

Much Ado About GDPR

Much Ado About GDPR / May 10, 2018

With a renewed interest in personal privacy and cautious trust in the companies that collect it, the world has been abuzz in a myriad of activity and sentiment about the […]

Contact Center Attrition – Appealing to Motivating Factors (Part 3 of 3)

Contact Center Attrition – Appealing to Motivating Factors (Part 3 of 3) / January 25, 2018

Through this series of articles we can be certain of a few things: people are very different from one another on what gets them going and the methods to tap […]

Contact Center Attrition – Retention Through Gamification (Part 2 of 3)

Contact Center Attrition – Retention Through Gamification (Part 2 of 3) / November 15, 2017

In the previous article we bring the uncomfortable truth that is employee attrition forward. We’ve acknowledged it’s a problem – to what degree varies with the organization and how it […]

Contact Center Attrition – Understanding Motivation (Part 1 of 3)

Contact Center Attrition – Understanding Motivation (Part 1 of 3) / November 3, 2017

Supervisors and managers of contact centers are no strangers to the dreaded A-word attrition. Contact center work as an agent takes a strong position on the list of occupations that often […]

Announcing NocTel Flow – Your Choice Contact Center Solution

Announcing NocTel Flow – Your Choice Contact Center Solution / October 18, 2017

After a long period of research and implementation NocTel has completed the initial release of Flow, our cloud-hosted contact center solution for businesses and organizations – you might’ve noticed something […]