Message-ID: <749583237.10349.1711644051830.JavaMail.confluence1@kb0.noctel.com> Subject: Exported From Confluence MIME-Version: 1.0 Content-Type: multipart/related; boundary="----=_Part_10348_605154913.1711644051771" ------=_Part_10348_605154913.1711644051771 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Content-Location: file:///C:/exported.html Vertical Service Codes (Star Codes)

Vertical Service Codes (Star Codes)

Using Vertical Service Codes or Star Codes can give a user quick= access to a number of features and toggle controls. These features include= forwarding calls, setting status, and call management options like monitor= and barge. These codes are entered on a phone=E2=80=99s keypad. 

List of Code= s

EXTE= NSION STATUS CODES

Code Description

Code

Confirmation Tone

Action

<= /th>

Set Extension Status =E2=80=93 Away

*32

Single tone; =E2=80=9Cextension A=E2=80=9D

Extension will not receive c= alls.

Set Extension Status =E2=80=93 Do Not Disturb

*33

Single tone; =E2=80=9Cextension D=E2=80=9D

Extension will not receive c= alls.

Set Extension Status =E2=80=93 Idle

*34

Single tone; =E2=80=9Cextension I=E2=80=9D

Extension will receive calls.

Set Extension Status =E2=80=93 Lunch

*35

Single tone; =E2=80=9Cextension L=E2=80=9D

Extension will not receive c= alls.

Set Extension Status =E2=80=93 Out of Office

*36

Single tone; =E2=80=9Cextension O=E2=80=9D

Extension will not receive c= alls.

Set Extension Status =E2=80=93 Working

*39

Single tone; =E2=80=9Cextension W=E2=80=9D

Extension will not receive c= alls.

&nb= sp;

GENERAL CODE= S

Code Description

Code

Confirmation Tone

Action

<= /th>

Check Extension=E2=80=99s Voicemail

*38

Voicemail prompt

Access the extensions voicemail.

Voicemail Main Menu

*98

Voicemail main menu prompt

Access voicemail menu.

Make New Recording 

=

*97

Recording prompt

Saves a recording to the control panel under = recordings. Must assign to extension via the control panel.

Pick up and incoming call ringing a d= ifferent extension

*08 + Extension Number (*08xxx)

Call connects

Answers an incoming call on the extension num= ber entered.


HUNT GROUP= CODES

Code Description

Code

Confirmation Tone

Action

<= /th>

Log in to ALL hunt groups that the ex= tension is assigned to 

*44

Prompts for Group ID + # or = 0 + #.

Entering 0 + # will log in t= he extension to all hunt groups It is a member of.

Log out of ALL hunt groups that the e= xtension is assigned to 

*40

Prompts for Group ID + # or = 0 + #.

Entering 0 + # will log out = the extension to all hunt groups It is a member of.

Log in to hunt group with ID number

*44 + GROUP ID

2-tone ascending confirmation

The extension is logged in to the hunt group = with the matching Group ID.

Log out of hunt group with ID number<= /strong>

*40 + GROUP ID

2-tone ascending is confirmation

The extension is logged out of the hunt group= with the matching Group ID.


FORWARDIN= G CODES

Code Description

Code

Confirmation Tone

Action

<= /th>

Initialize Dual Ring Forward=

*71+10digitnumber (*71xxxxxxxxxx)

2-tone ascending

Forward calls to the number entered. The exte= nsion will continue to ring with inbound calls.

Enables Dual Ring Forward to the last= forwarding number used by the extensions

*71

2-tone ascending

Forward calls to the last number specified fo= r forwarding. The extension will continue to ring with inbound calls.

Initialize forward

*72+10digitnumber (*72xxxxxxxxxx)

2-tone ascending

All calls are forwarded to the number entered= .

Enables forwarding to the last forwar= ding number used by the extensions

*72

2-tone ascending

All calls are forwarded to the last number sp= ecified for forwarding.

Disable forwarding

*73

2-tone ascending

Ends forward. The extension now receives all = calls directed to it.

NOTE

Unless listed above by default a 2-tone ascending is confirmation of tog= gle on, 2-tone descending is confirmation of toggle off, 3-tone ascending i= s an error or an already set to that position tone. 


Dialing Permissions <= /p>

If you are having trouble using these codes, please make sure your exten= sion has permissions by going to Control Panel > Extensions > Your Ex= tension > Edit Permissions. > Dialing Permissions. Here you will find= checkboxes for the various Star Code your extension is allowed to use, to = enable, simply check the box next to the code you want to use and hit submi= t to enable it. 


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