NocTel Talk Documentation
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titleHow do I factory reset a Polycom phone?
  1. Press and hold 1, 3, and 5.
  2. When prompted for a password enter 8675309 (If that doesn't work try the default 456) and press enter.
  3. Let the reset run until the rest is complete. The device will come to the home/idle screen when finishfinished. 
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titleHow do I provision a Polycom phone to work with NocTel?

Make sure you have added the phone to your account as a new extension, linking its MAC address, then follow the instruction below:

  1. On boot up the phone will display a “loading application” screen. Press Cancel.
  2. On the phone, press Setup > enter the phone’s password. The default is 456.
  3. Choose Provisioning Server, and press the Select soft key.
  4. Scroll down to Server Type, press the Edit soft key, and arrow right until HTTPS is displayed and press Ok.
  5. Below HTTPS enter noctel.com for the Server Address using the alphanumeric keys. To enter periods press the star key (*) on your phone’s keypad.
  6. When finished, press the OK soft key, and then press Exit twice.
  7. Choose the Save & Reboot option and press the Select soft key to reboot the phone and save the new configuration. *Please note that the phone may reboot multiple times.

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titleCan a deleted voicemail be recovered?

No. Once a voicemail has been deleted from the account either via the web portal, a phone's voicemail menu, or the auto-delete feature, it can not be recovered. 

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titleHow long is a voicemail retained in an inbox?

Voicemails have a 90-day retention period. If you need to keep a voicemail longer than 90 days, it is recommended that you download and save via a local storage method.

Faxing


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titleCan I fax to an international number?

Yes, to certain countries. Check out our international faxing guide for the complete country list and guide. 

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