Page History

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• Access to the Supervisor Home dashboard
• Access to the Monitoring dashboard
• Add, modify, or delete agents: 
  • Modify agents name and agent ID
  • Reset agent passwords
  • Modify agentsagent's queue membership
  • Modify agent's skills
  • Set agent's team 
• Change a agentsan agent's current status
• Add, modify, or disable queues 
  • Set Queue overflow parameters
  • Set call escalation/property (SLA) rules
• View Call Logs

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