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1. In Flow's admin portal expand the Setup section and click Contact Reasons from the list.
    
   
   
2. Click + New located at the bottom of the list.
   
    
3. On the Contact Reason edit page set the Reason Status to Active.
4. Add a description in the text box. The text added here will be how the reason is shown to agents for selection. We recommended keeping the description concise and limited to a few words. 
5. Select the queues where the contact reason should be used. Multiple queues can be selected, or use the All queues check box to select them all. 
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6. Click Save.

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