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Use the following steps to reset a Polycom IP Soundpoint (IP331, IP335, IP450):

  1. On the phone press Menu > Settings > Advanced.
  2. Enter 456 for the password (try 8675309 if 456 fails). Select Admin Settings > Reset to Defaults > Reset Local Configuration. The phone will reboot. 
  3. After the reboot is complete, power cycle the phone and when the phone displays a "Loading Application" or "Starting Application” screen. Press the Cancel soft key, to stop the boot.
  4. Press the Setup soft key within 10 seconds of canceling the previous application to enter setup.
  5. Enter 456 as the password and press the Enter soft key (try 8675309 if 456 fails).
  6. Select Reset to Defaults > Reset Settings. Enter the same password again. The phone will reboot. 
  7. Follow steps 3, 4 and 5 again. Select Reset to Defaults > Format File System. Enter the password again. The phone will reboot.
  8. Once the phone has rebooted, it will come up as a new device. 

Once reset, follow these step to provision the device to work with NocTel: 


Factory Reset:

  1. Press and hold 1, 3, and 5.
  2. When prompted for a password use: 8675309.
  3. Let the reset run until the rest is complete. The device will come to the home/idle screen and may have a strange ext number.

Once the factory reset is complete you will need to provision the phone to work with NocTel again. 


  1. On boot up the phone will display a “loading application” screen. Press Cancel.
  2. On the phone, press Setup > enter the phone’s password. The default is 456.
  3. Choose Provisioning Server, and press the Select soft key.
  4. Scroll down to Server Type, press the Edit soft key, and arrow right until HTTPS is displayed and press Ok.
  5. Below HTTPS enter for the Server Address.
  6. Press the alpha-numeric (ASCII) soft key, highlighted in the following illustration, to change entry mode. To enter periods press the star key (*) on your phone’s keypad. If you enter an incorrect number, you can press the backspace/delete button located under the arrow buttons to delete your entry
  7. When finished, press the OK soft key, and then press Exit twice.
  8. Choose Save & Reboot and press the Select soft key to reboot the phone and save the new configuration. *Please note that the phone may reboot multiple times.

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