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Before seeking NocTel Support's assistance with a handset in an inoperable state, please perform the follow following actions to the best of your ability and knowledge:
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NAT or Network Address Translation involves re-writing the source and destination address of IP packets as they pass through a router. NAT allow allows multiple devices on a private network (like in your home or office) to access the Internet using a single public IP address (provided by your ISP). To check your network for Double NAT you need to know a little about public and private IP address.
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Some IP based phones will give out a dial tone even if the device is not connected to working service. VoIP doesn’t require a dial tone, but because most people are used to hearing it when picking up a phone, manufacturers of VoIP phones make the phone play an audio file of a dial tone when the handset is lifted or speakerphone button is pressed to comfort the users.
C. NocTel Customer Support
Technical support for your service is included and we’re happy to assist with any questions or comments you may have.
Our hours are Monday – Friday, 6 am – 6 pm PST and we can be reached by one of the following methods:
- E-mail us anytime at support@noctel.com.
- Dial 611 from your NocTel Phone.
- Call from any phone by dialing our local support line:
- Portland, OR: +1 503.764.4300
- Toll-Free: +1 888.400.4521
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