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Ring this Extension – Rings the extension that you are editing the inbound behavior on. Within this option, you can set the amount of time the extension will ring, and the ringing sound the inbound caller will hear.

Hang Up* – This will disconnect the caller from the extension, and end the call.

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Play a Recording – Used to play a recording that has been added to the account. Example: after hours greeting, menu option list.

Play a Busy Signal* – Inbound caller will hear a busy signal and is forced to disconnect.

Receive a Fax* – Routes incoming faxes to a different extension.

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Text to Speech – Text written in the text box will be converted to a synthesized voice and played to the caller.

Transfer to Extension* – Used to transfer the inbound caller to a different extension within your NocTel account. Once this feature is used the call is no longer handled by the original extension, it will go to step one of the extension chosen.

Transfer to QueueZero Call Center* – Used to transfer the call to an answering center, outside of your NocTel account.

Transfer to Trunk* – Used to transfer the inbound caller to a SIP trunk.  This is used for tying in existing PBX systems to NocTel’s dialplan, phone lines, and call routing services.

Wait - Instructs the system to wait a number of seconds determined by the user before going to the next step. Usefully when wanting to give the caller time to input a selection, such as with a menu system.

 Advance Features:

Conference Bridge* - Allows the caller to access the conference bridge functions. See the Conference Bridges article to learn more about this feature and how to create conference bridges.

Directory of Names - Used to allow the caller to request to be transferred to an extension by speaking the name of an extension. See the article on Directory of Names for more information.

Ring a Hunt Group - Used to ring multiple extensions at the same time. A hunt group must first be made by using the Hunt Group tab.

Adjustable Toggle - This behavior allows for on/off toggles that can be set via the control panel or via an account phone (with correct setup) to use in making routing rules. Please see the article on Adjustable Toggles for detailed info. 

Manage and Listen to Voicemail* – Allows a user to access their voicemail box to retrieve and manage voicemails and greetings.

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Record Audio – Records caller’s audio and stores the recording in the Recordings tab. Useful in making a recording line for a message that needs to be changed often, the message can then be automatically used in an extension. Examples: Movie phone or Obituary Line.

Reserved Special Action* – This allows for specialty applications and should only be used when instructed to use by NocTel Support.

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 … Else - Used with “Perform Next Step Only If..”. If the criteria of the "Perform Next Step Only If..." is not met this action will take place.