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If you are having trouble connecting to the internet there are a few simple steps you can try before contacting support.
STEP 1: Reboot Your Router
Home Router/Wi-Fi Access Point devices sometime can occasionally get in a bad state, often due to a power outage or loss of connection.
Try rebooting or power cycle your home router:
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If rebooting your router does not correct the issue try to reboot the devices experiencing the issue. If you have a Wi-Fi access point that is separate from your main router, reboot the access point.
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