Often times rebooting your device will solve many problems as it will update your phone's configuration. You can reboot a phone by power cycling the device or use the interface with the following steps:

1. Log in to the NocTel Web Interface.
2. Click on Extensions.
   
    
3. Click on the extension form the list or search for the extension using the searchbox in the upper right.
4. On the Extension's options page click on Reboot Device at the top of the extension's page. (If you do not see the Reboot Device option, please check that the device is a Polycom and that your extension is set as Polycom).
   
   
   
   

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