Devices that are not fully supported by NocTel can be added in the NocTel control panel as a Generic SIP Device. NocTel cannot guarantee that all of a device's features will be supported when adding it as a Generic Sip Device. We recommend using Polycom devices with NocTel. If you need assistance with choosing a device, please contact sales@noctel.com or visit our hardware page.

Adding a Generic SIP extension:

  1. Log into your NocTel Account.
  2. Click Extensions on the left-hand menu.


  3. Click the Add a New Extension link at the top of the extensions page.

     
  4. From the list of devices locate the Generic SIP Device section and click the Add Device button. This will take you to the new extensions option page.

     
  5. Give the extension a name and number, change the caller ID and 911 address, and change any other default settings that need adjusting.
  6. At the bottom of the page in the How to Configure Your Generic SIP Device section, take note of the SIP Host, SIP User ID, and the SIP Password. These will need to be entered on the device.
     

Adding SIP Info to the Device:

SIP devices come in a large array of brands and models, and each one will have different methods of setting the SIP info for the device. Because of this, we can only give general advice.

Related articles

Related articles appear here based on the labels you select. Click to edit the macro and add or change labels.

Related issues