User accounts are for individuals that need to do more than simply take calls within the contact center. Examples would be staff that need to manage other aspects of the Flow system such as creating and managing Queues, Agents, Skills, telephone numbers, etc..
Users are created and managed by other Manager-level individuals. Users are added as one of the following types: Manager, Supervisor, or Team Leader. Agents are added from the Agent section in Flow.
You may also want to use visual panels to communicate related information, tips or things users need to be aware of. |
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