NocTel requires that changes to user access levels (permission levels) for the NocTel control panel be made by a user within the account that has account administrator level access. For security reasons request from a user to modify a person’s access level cannot be completed by NocTel support staff, and the user will be directed to contact their account administrator.

How to Change Access Level for a User:

1. Log in to the control panel.
2. Click on Account Preferences > Account Users.
   
   
   
3. Click on a user from the list of users provided.
4. Use the drop-down box for Access Level to make changes.
5. Click Submit to save the changes.

Access Levels:

• Account Administrator: Account Administrators can add or remove users, change user permissions, make changes to billing and legal information associated with this account, and make system-wide changes to phone system behavior.
• Account Manager: Account Managers can manage the settings of all numbers and extensions in the account, and can grant normal users access to individual extensions.
• Normal User: A normal user can only access voicemail and manage the personal settings of a particular extension (or extensions) that they have been granted access to.
• Inactive: No access to the account.

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