Use this guide to make a payment from your bank with ACH in the NocTel Fiber Customer Portal.

Step-by-step guide

1. Go to customer.noctelfiber.com
   
   
   
   

2. Enter your username and password in the field and click LOG IN. Your username is the full email address to which your NocTel Fiber Invoice is sent. 
   
   

3. Click the CREATE AUTOPY button located in the AutoPay section of the home screen.

   
   
   

4. In step 1 of the Make a Payment page, select ACH in the Select Payment dropdown box.
   
   
   

5. In step 2, enter your email address and full name.
   
   
   
   

6. In step 2, use the Search for your bank field to find your bank. Click on your bank from the list.
   
    
   
   

7. A pop-up window will appear requesting, you to log in to your bank. Click the blue Agree and Continue button.
   
   
   
   
8. The pop-up window will display a login for your bank. Enter the User ID and Password you use to access your online banking account. 
   
   
   
   
9. Click the Submit Button. 
   
   
   
10. The screen will change to a verifying identity. If you have additional security questions for your bank account, the pop-up screen will prompt you to answer them. Complete the security question and click Continue.
    
    
11. The screen will update to Connecting Accounts, then to the Select Account page. If there is more than one account listed, click the account you would like to use. The selected account will have a blue check mark. Click Connect Account to confrim the account. 
    
    
    
    

12. The pop-up window will display a success message if your account has been connected correctly. 

    PLEASE NOTE THAT THE PAYMENT SETUP IS NOT COMPLETE AT THIS POINT.

    
    Click the Back to NocTel Fiber button to continue setup. 
    
    
    
    

13. Your bank account info will now be displayed on the NocTel Fiber Portal Make a Payment page (shown below).

    If you do not see your bank info displayed on the Make a Payment screen, your banking info was not imported. You will need to try again.

    
    
    
    

14. In the Amount field located below the credit card information, enter the amount you wish to pay.
    
15. OPTIONAL: If you would want to save this payment method for future payments, click the slider for Save Payment Method. The slide will turn blue if selected.
    
    
    
    
16. If you want to set up auto payment, Skip to step 17.
    
    If you only wish to make a one time payment, click the ADD PAYMENT button in the lower right. 
    
    
17. OPTIONAL: If you wish to set up autopay, click the slider for Setup Automatic Recurring Payment. The slide will turn blue if selected.
    
    
    
    
    
18. Click the ADD PAYMENT Button. The screen will update. Step 3 Setup Recurring Payment will not be visible. 
    
19. Leave all recurring payment fields as they currently are.
    
    
20. Click the ADD RECURRING button in the bottom right. The screen will update to the current payment history page. This section will be blank if this is your first time setting up recurring payments.
    
    

    Your recurring autopay is now set up. You can click the EDIT button to make changes or to delete your autopayment method.

    
    

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