A View in NocTel Insight allows you to set filter and parameter values across one, multiple, or all Reporting Worksheets within a Reporting Workbook. When a View is created and saved, it can be returned to at any time to reload the Reporting Workbook and render reports with the filter and/or parameter values that were set and saved.
This makes Views an incredibly useful tool to set frequently used reporting contexts for yourself, such as creating a View for each relevant NocTel Talk Extension Class or the NocTel Flow Call Volume for a specific selection of Queues. By creating, saving, and loading Views, you save yourself the effort of making the necessary selections in filters and parameters. You make those selections once and then the process becomes a matter of a couple clicks.
Views also have a couple other useful functionalities. When you create and save a View, you can set the View (or the currently loaded View) as your default view. This is done by checking the box located under the View title field. Views can also be made public, which is done by checking the "make public" checkbox under the View title field. Public views are visible and selectable by any users who have the same access privileges to the Reporting Workbook the View was created for. This is a powerful way to standardize what users see in regard to reporting across the board, and helps eliminate discrepancies caused by different users using different filter, parameter, and date range settings.
Carefully note you may or may not be able to create, modify, or delete Views in NocTel Insight. If you are unable to perform these actions and believe you should, contact your organization's administrator. User permissions are the responsibility and jurisdiction of organization account administrators. NocTel Insight support will not tend to inquiries to expand individual permissions without an administrator's consent. |
To start, we presume you have just loaded a report - you may or may not have a customized Default View set. This is not particularly important. The below image is an example of what you may see when first loading a report:
Note the orange highlighted regions. A customized Default View will likely be based on a date range, which our example uses. Also note the highlighted region in the upper section of the example - this will tell you the name of the View that is currently active. Non-custom Default Views will default a View simply named "default".
When you create a View of your own, you are changing the current filter, parameter, and/or date range selections for one or more reports.
When you have made the selections for filtering, parameters, and date ranges that suit what you require for your View; it is now time to save the View. Keep in mind you can save changes to either override the current View or create a new View. Again, an * next to the View icon in the upper region of the interface will indicate there are unsaved changes.
To save the View, click on the View's icon or the region displaying the name of the View. This will bring up a popup window as indicated in the example below.
At the Custom View popup window, you can perform several actions. The steps below describe the broad scenarios:
You Want to Update an Existing View
You Want to Create a New View
When you save a View, NocTel Insight notes all the filter, parameter, and date range settings you applied to all reports within a Workbook. Be aware that due to the synchronization that occurs between many filters and parameters in reports, the Date Range or Relative Date you most recently set in a report will be the one applied.
It's always a good idea to double check that your View was saved as you specified. Remember: the View's setting applies to all reports within the Workbook you modified before saving.
Consider the two examples below. On the left is our original View that was defaulted to when we loaded our report. You can see from the rendered stacked bars in the background that a few days' worth of data was loaded since it was on the basis of "This Week". The relevant control as well as the Default View's name are highlighted. In this example on the left, we can see the Custom Views popup again indicating we've clicked the View icon. From here we see the "Last Month" View that was created in our above example steps.
Clicking on the "Last Month" View from here will load that View, which we see on the right below. And indeed, we see the Set Relative Date has changed from "This Week" to "Previous Month" and in the upper region we see the View name is now indicating "Last Month" which is what we named the example View created above.