A space for helpful information and troubleshooting articles for NocTel Fiber users.
Frequently asked questions
- Supported/Recommended Home Routers
- What to do If you are having issues?
- Billing Related Questions
Need more help?
We’re happy to assist with any questions. Our non-emergency support hours are Monday – Friday, 6am – 5pm PST. We can be reached by one of the following methods:
- E-mail at help@noctel.com
- TEL: +1 306.837.7400
Additional Resources - Status Page
NocTel Fiber users who encounter issues can check out our status page at status.notctel.com for notices regarding any service impairment. Durning service impacting events, our team regularly updates the status page to keep our users inform.
Users can also call NocTel Fiber's main number, for audio notices on any current problems.