Use the following guides to help you or your IT team troubleshoot common call quality issues. The guide covers the following call quality areas:
Can't Hear or Be Heard:
You can't hear the other person
The other person can't hear you
Nobody can hear anything
Sound Quality
Choppy or robotic audio
Static, crackling, or buzzing
You hear an echo of your own voice
The other person hears echo or noise
Delay between speaking and hearing
Calls and Phones
Calls drop unexpectedly
Calls go straight to voicemail
Calls ring the wrong phone
Phone is offline or won't connect
Menus don't respond to keypresses
Provide steps that the user can take to solve the problem. For example "The level 7 printer will flash red when it is out of paper. Add paper to tray 1".
You may want to use a panel to highlight important steps.
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