Problem

Use the following guides to help you or your IT team troubleshoot common call quality issues. The guide covers the following call quality areas:

Can't Hear or Be Heard:

• You can't hear the other person

• The other person can't hear you

• Nobody can hear anything

Sound Quality:

• Choppy or robotic audio

• Static, crackling, or buzzing

• You hear an echo of your own voice

• The other person hears echo or noise

• Delay between speaking and hearing

Calls and Phones:

• Calls drop unexpectedly

• Calls go straight to voicemail

• Calls ring the wrong phone

• Phone is offline or won't connect

• Menus don't respond to keypresses

Solution

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