Use the following steps to reset a Polycom IP Soundpoint (IP331, IP335, IP450):
- On the phone press Menu > Settings > Advanced.
- Enter 456 for the password (try 8675309 if 456 fails). Select Admin Settings > Reset to Defaults > Reset Local Configuration. The phone will reboot.
- After the reboot is complete, power cycle the phone and when the phone displays a "Loading Application" or "Starting Application” screen. Press the Cancel soft key, to stop the boot.
- Press the Setup soft key within 10 seconds of canceling the previous application to enter setup.
- Enter 456 as the password and press the Enter soft key (try 8675309 if 456 fails).
- Select Reset to Defaults > Reset Settings. Enter the same password again. The phone will reboot.
- Follow steps 3, 4 and 5 again. Select Reset to Defaults > Format File System. Enter the password again. The phone will reboot.
- Once the phone has rebooted, it will come up as a new device.
Once reset, follow these step to provision the device to work with NocTel:
- Power cycle the phone and when the phone displays a "Loading Application" or "Starting Application” screen. Press the Cancel soft key, to stop the boot.
- Press the Setup soft key within 10 seconds of canceling the previous application to enter setup.
- Enter 456 as the password and press the Enter soft key.
- Navigate to Provisioning Server > Server Type and press the Edit soft key. Use the right direction button to select HTTPS. Press the Okay soft key.
- Navigate to Server Address and press the Edit soft key. Enter noctel.com for the address.
- Exit the menu and choose the option to Save and Reboot. The phone will reboot and be connected to NocTel.
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