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The Directory of Names feature is an option in the Inbound Behavior section for extensions. This option allows callers to request to be connected to an extension by its name. The directory of names works in conjuncture with conjunction with extension classes.

To use a directory of names, the account must use extension classes. Extension class can be added to extensions within their permissions option page or through the extension's bulk operations. Using classes for the directory allows extensions such as faxes and inbound routing extensions to be excluded from the directory.

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