Page History

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When making timestamps or notes to the call remember to press the Save button at the bottom before leaving the call log page.

Timestamp

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Notes and Marking Calls

Within the logs detailed page, a user can make notes in the Call Notes section by using the Timestamp Button or shortcut key, or by typing in a note. Calls can also be marked by using the Mark Call Checkbox. Checking the box allows the call to be searchable in the Call Logs main page as a marked call. When finished adding notes to the call the user needs to press the Save button, to save the new info to the Call Log.

 

Call Debug

The call debugging section provides info on the call including its Queue ID, Caller Number, and an activity log for the call. 

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