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- Request to port all personal data out of NocTel with the intent to seek services with a different provider (exercising right of portability): This request is something NocTel can only at best partially accommodate. Telecommunications is an industry in where the process of porting numbers between providers tends to be an extremely tedious process. For the act of porting numbers out of NocTel, the porting request needs to submitted to the new service provider who then submits the associated porting request information. If the porting request information is accurate, the number(s) are ported. If it's incorrect, the port will not occur. This porting process takes precedence over GDPR's right of portability as this process is standard in telecommunications. For portability, NocTel can provide a list of extensions and phone numbers, but cannot reasonably provide personal voicemails or faxes in a correlated output for what voicemail and fax data still exists in NocTel's system.
- Request to restore deleted data: In most cases this variety of request comes when an end user (data subject) deletes data such as voicemail recordings or received faxes. NocTel processes deletion of this data as absolute and cannot be undone. When a deletion occurs as triggered by an end user or automatic retention policy, there is no delay in the deletion of the data in question across the entire system. This means there is no window for recovery, so this particular request cannot be accommodated.
What is NocTel's policy for storing and processing personal data?
See our Privacy Policy for information on personal data retention.
Generally, NocTel only keeps personal data for as long as it's valid and needed. For example, a setting that stores personal data for a feature will overwrite and consequently forget the previous value if it changed. Likewise, for personal data such as voicemail, NocTel implements an automatic data retention policy that will delete old voicemails that have not already been deleted by the end user themselves.