Column names in NocTel Insight reports generally will not be renamed unless requested by many customer organizations. If your organization cannot suffice with exporting the report data and renaming the columns in question in Excel, you may submit a custom reporting request. We do not recommend submitting a custom reporting request to change column names as it will incur a maintenance cost whenever maintenance to working logic of the report itself must be performed. Alternatively, you may request the column name change and eschew maintenance terms - the report will be delivered as is without updates or fixes to logic errors or changes in column (metric) calculations. |