NocTel Insight Documentation
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titlev0.9.20191018
  • Status
    colourGreen
    titleEnhancement
     Added reporting capability to audit Extension Classes. This will result in the same Extension being listed multiple times if the same Extension is assigned to multiple classes on the account.
  • Status
    titleDocumentation
     Address possibility of duplicate rows returning for tabular report showing only different Active statuses in the Account.
  • Status
    colourGreen
    titleEnhancement
     Unified the Relative Date selection parameter on all NocTel Talk reports. Setting the relative date will carry over to other reports within the same reporting workbook. It will not carry over if viewing NocTel Talk reporting then transition to NocTel Flow reporting or vice versa.
  • Status
    colourGreen
    titleEnhancement
     Condensed Call Volume by Extension and Phone Number (and relative date counterparts and dual axis comparisons) into a single report that toggles between the dimensions. The original individual reports have been kept as they provide a bit more unique data than the generalized results in the toggle report.
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titlev0.7.20191009
  • Status
    titleDocumentation
     Added documentation explaining Insight's method of sorting (read: Not Excel-like).
  • Status
    colourGreen
    titleEnhancement
     Combined primary met5ics of interest in several places into dual axis visualizations that illustrate relationships with high affinity like call volume and minute usage.
  • Status
    colourYellow
    titleBug Fix
     Discovered some aggregates were being calculated in respect to the wrong scope.
  • Status
    colourYellow
    titleBug Fix
     Discovered that a numeric calculation may return NULL, which isn't usable in a numeric calculation scheme or used in other related aggregations (e.g.: avg call volume). This has been fixed to use a value of 0 instead of NULL where applicable.
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titlev0.7.20191008


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titlev0.5.20191007


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