NocTel Insight Documentation
Page tree

Versions Compared

Old Version 5

changes.mady.by.user Tristan Walker

Saved on

compared with

New Version 6

changes.mady.by.user Tristan Walker

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Expand
titlev0.9.20191018
  • Status
    colourGreen
    titleEnhancement
     Added reporting capability to audit Extension Classes. This will result in the same Extension being listed multiple times if the same Extension is assigned to multiple classes on the account.
  • Status
    titleDocumentation
     Address possibility of duplicate rows returning for tabular report showing only different Active statuses in the Account.
  • Status
    colourGreen
    titleEnhancement
     Unified the Relative Date selection parameter on all NocTel Talk reports. Setting the relative date will carry over to other reports within the same reporting workbook. It will not carry over if viewing NocTel Talk reporting then transition to NocTel Flow reporting or vice versa.
  • Status
    colourGreen
    titleEnhancement
     Condensed Call Volume by Extension and Phone Number (and relative date counterparts and dual axis comparisons) into a single report that toggles between the dimensions. The original individual reports have been kept as they provide a bit more unique data than the generalized results in the toggle report.
Expand
titlev0.9.20191014
  • Status
    colourGreen
    titleEnhancement
     Added additional dual axis chart variations of reports. Dual axis reports will not include subtotals or overall totals.
  • Status
    titleDocumentation
     Added documentation noting Insight reporting data is not to be interpreted as billing data. Please do not confuse or otherwise misconstrue Insight reporting data for billing data for the purpose of calculating your own bill or comparing to received invoices. Refer to the FAQ article regarding this: The Number of Billables for My Organization's Invoice Does Not Match the Reporting Data
Expand
titlev0.7.20191009
  • Status
    titleDocumentation
     Added documentation explaining Insight's method of sorting (read: Not Excel-like).
  • Status
    colourGreen
    titleEnhancement
     Combined primary met5ics of interest in several places into dual axis visualizations that illustrate relationships with high affinity like call volume and minute usage.
  • Status
    colourYellow
    titleBug Fix
     Discovered some aggregates were being calculated in respect to the wrong scope.
  • Status
    colourYellow
    titleBug Fix
     Discovered that a numeric calculation may return NULL, which isn't usable in a numeric calculation scheme or used in other related aggregations (e.g.: avg call volume). This has been fixed to use a value of 0 instead of NULL where applicable.
Expand
titlev0.7.20191008
  • Status
    colourGreen
    titleEnhancement
     Added Call Volume reports for both NocTel Talk and NocTel Flow to plot call volume over time.
  • Status
    colourGreen
    titleEnhancement
     Updated report names to be a little friendlier for relative dates. Added brief descriptions that accompany the title and tips for best practices.
  • Status
    colourGreen
    titleEnhancement
     Added Grand and Subtotals to certain tabular reports. Subtotals and Grand Totals must be numerical and do not interpret from or back into time-format. This means metrics such as average talk time are reported in terms of seconds rather than a time-format such as "00:03:45". 
Expand
titlev0.5.20191007
  • Status
    colourGreen
    titleEnhancement
     Implemented a number of unified filters. These will crop up in one of two ways: Filters that apply across all reports within the same reporting workbook or filters that apply across directly related reports within the same reporting workbook. Typically reports that have an explicit date range and a relative date counterpart letting you jump between the two without needing to reset the same filters between.
  • Status
    colourYellow
    titleBug Fix
     Fixes to presentation and logic that introduced inconsistencies in certain reports:
    • One report was mistakenly combining the relative date filtering together with the absolute date filtering.
    • Modified data source logic to pull the Flow agent or supervisor's manual status change Activity Address singularly.
    • Some reports using "Total for This" for individual pane subtotals were only showing the label and subtotal without drawing the reference line on the plot itself
  • Status
    colourGreen
    titleEnhancement
     Refactoring of NocTel Talk service reporting. Namely applying heat mapping to each column separately and adjusting view max width to be relative. Created relative date based reporting for nearly all reports within this reporting workbook.
Expand
titlev0.5.20191004
  • Status
    titleDocumentation
     Many additional documentation sections added for this KB.
  • Status
    colourGreen
    titleEnhancement
     Heat mapping has been implemented for several tabular NocTel Flow reports. Each column/field is evaluated overall in the full rendered data range separately. That is, the heat mapping applied isn't directly comparing and shading Inbound Calls relative to Outbound Calls. Some things to be aware of for this:
    • While several columns/fields use the same legend color banding, they are not being compared to one another. This was done to prevent chromatic overload making the heat mappings unpleasant to look at and may be unfriendly to colorblind users.
    • Reports that provide both an Average Talk Time as a time-format and in seconds necessarily need both columns present. In time-format Insight cannot interpret the values in the context of "time as a number" and therefore can't be measured.
  • Status
    colourYellow
    titleBug Fix
     Adjusted the view sizing perspective to always adhere to Fit to Width. Several reports were defaulting to a standard perspective, which does not make consistent good use of screen real estate.
Expand
titlev0.5.20191002
  • Status
    colourGreen
    titleEnhancement
     Refactoring of numerous NocTel Flow reports to make usage of filters with many possible options more manageable. In most cases this will present an Apply and Cancel button when changing selections. In some cases options may not display if selecting the filter option will have no effect on filtering the resulting data set.
  • Status
    colourGreen
    titleEnhancement
     Refactoring of bar and line chart visualizations to try to prevent the running together of individual bar totals at the top of the bar/line with the overall total over the entire interval.
  • Status
    colourGreen
    titleEnhancement
     Refactoring of value labels on bar and line charts. Rather than showing a single value for the summed bar as a whole, the individual constituting stacked parts are individually labeled. The overall total per summed bar is kept visible.
  • Status
    colourGreen
    titleEnhancement
     Filters have been renamed to better reflect what they are filtering on to more effectively guide the user.
  • Status
    colourGreen
    titleEnhancement
     Added relative date counterparts to almost every NocTel Flow report.