Page History

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• Status
  colour Blue title Quality of Life

   Added Team based filtering and tooltips to many Flow Operations standard reports. If a report can filter on applicable Agents, it can filter on Team as well.

• Status
  colour Green title Enhancement

   Added Assigned Team field to Queue Assignment Flow report. This will create a nesting hierarchy of all agents who are assigned to the applicable Team(s).

• Status
  colour Green title Enhancement

   Added Team field to Talk Time Flow Operations reports. This will create a nesting hierarchy that implicitly groups any selected Agents under the same Team provided the Team is included in flitering

• Status
  title Documentation

   Added documentation providing guidance on certain Flow Operations standard reports for interpretation.

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