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If you submitted a password recovery email and you didn't receive the reset email, generally one of two things are occurring:
If the reset email never arrives, please notify NocTel Insight Support (support@noctel.com) with the associated account, your NocTel Insight username, and when - to your best recollection - a password reset was submitted. NocTel Support will attempt to contact your organization's IT department to debug. |
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This is normal. The authentication validity period is set such that very large datasets will likely not complete as NocTel Insight in general is not intended to be a data dump or data warehouse liaison service. The authentication validity period is sufficiently large enough to accommodate data sets that typically fall within days to weeks, but not for egregiously large periods of time such as years at a time. If your automation makes requests to the API on a normal basis, we recommend you implement a basic try catch to ensure the session is still valid and re-auth if the session has timed out. |