Renders calls taken by the pertinent selected Agent(s) over the specified date interval as a stacked bar chart or tabular format. Hovering over any segment of the individual bars (date grouping) will provide stats relative to that single Agent and the date grouping in the bar chart counterpart. The tabular format forms a hierarchy of Agent=>Queue=>Date Grouping. To summarize the agent calls, it is recommended to simply adjust the date interval Zoom Level until there is one row per agent:queue:date grouping. 

The calls plotted only factor in calls Agents have answered or placed and do not represent calls the agent was offered but missed.

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Renders status change activity occurring in Agents as a stacked bar chart. Depending on zoom level, each Agent may render a single bar or multiple bars to accommodate the date grouping. For example, if an agent has 5 consecutive days' worth of data, setting the date grouping zoom level to be "by week" will generally result in a single bar rendered with all of that agent's status activity data included. Changing the zoom level here to "by day" will produce five separate bars - one for each day containing only that day's worth of data.

For each Agent selected to report on, a total calculation of hours of presence for the statuses selected while be rendered. This is useful when you are viewing a larger date interval and want to see individual subgroupings' values (e.g.: pulling 2 weeks' worth of data broken out by day for 14 separate plots), but don't want to do the math by hand or adjust zoom level to see the total for that entire date interval.

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