NocTel Insight Documentation
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Each report will have an explicit date range and relative date range counterpart unless otherwise explicitly noted.

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Table of Contents

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Account Information

These reports are intended to provide an accessible way to audit the account at large. 

Phone Numbers on Account

Section
Column

Reports in a tabular format all of the phone numbers owned on the account providing information regarding each number's activation status and when the phone number was added to the account.

Extensions on Account

Reports in a tabular format all extensions on the account. Deleted extensions can be toggled on or off in the results. Various properties of extensions on account can be filtered on. We recommend using this report to audit active extensions and to take stock of firmware versions and device models.

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These report on single metrics of interest with filtering and parameters centered around navigation of potentially large sets of call record data.

Account Call Volume

Section
Column

Reports as a stacked bar chart or tabular format the overall call volume on the account. The factors for call volume can be filtered by the Extension Class, Phone Number, and call direction. This is a summary report and does not provide the minutia data. For detailed call volumes, you should use the Call Volume report instead.

The tabular format counterpart will heat map the row values column-wise per column. Heat mapping does not evaluate all row values across multiple columns.

When sufficient data is present over the date range and relative to the date grouping by zoom level, a forecast of call volume may be generated. Hovering your cursor over any individual bar plot will provide additional information relative to the bar hovered on.

Column

Image Added

Call Volume

Reports as a tabular format the subtotals of calls meeting the selected criteria and presenting the rows either by Phone Number or Extension Number. Heat mapping is applied column-wise per column. Grand Total is provided for the full data set that is rendered based on selections for filtering, parameters, and date ranges.

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