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NocTel Insight has tested support for:
The following web browsers have not been tested or are not officially supported:
If using an unsupported browser your experience may vary. We recommend using one of the officially supported web browsers whenever possible. |
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No dedicated mobile app is available. NocTel Insight can be accessed the same as you would on a desktop workstation or laptop on a mobile device like a smartphone or tablet. iOS and Android can pin web browser bookmarks to the home screen, so this can be used as a replacement for quick access as you would have with a dedicated app. Experience using a mobile device's web browser with NocTel Insight may vary depending on the screen size of the device and what content is being viewed. |
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If you submitted a password recovery email and you didn't receive the reset email, generally one of two things are occurring:
If the reset email never arrives, please notify NocTel Insight Support (support@noctel.com) with the associated account, your NocTel Insight username, and when - to your best recollection - a password reset was submitted. NocTel Support will attempt to contact your organization's IT department to debug. |
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This is normal. The authentication validity period is 240 minutes before requiring re-authentication. If your automation makes requests to the API on a normal basis, we recommend you implement a basic try catch to ensure the session is still valid and re-auth if the session has timed out. |