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After setting the logic of the “Perform Next Step Only If…” step the proceeding step should be set to what should be performed if the logic statement is true (this action will be the same green as the If if statement). A secondary An Else action should be placed after the first If-True action for the routing to fail to too if the if statement is false false (this action will be in white or pink if using the Else action from the dropdown list). While you can use multiple IF-THEN statements together to provide many different routing options, an Else action should always be included as a contingency action to ensure that all calls are handled in a reasonable way.
Example of a Common Setup for the FROMAREA Variable
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