If you submitted a password recovery email and you didn't receive the reset email, generally one of two things are occurring: - You submitted your email address. The password recovery mechanism requires your username.
- The email address associated with your username is incorrect or uses a different email address than you thought it was set to. If you believe this to be the case, file a support ticket to NocTel Insight Support informing us what email address should be associated with your username.
- Your organization's email virus scanning or blocking settings have misidentified automated emails from NocTel Insight (no-reply@insight.noctel.com) and either placed the email into a spam folder or not allowed it to go through. If you believe this is the case, we recommend you reach out to your IT department and inquire.
If the reset email never arrives, please notify NocTel Insight Support (support@noctel.com) with the associated account, your NocTel Insight username, and when - to your best recollection - a password reset was submitted. NocTel Support will attempt to contact your organization's IT department to debug. |