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Please use the step steps below to change a Go extension to a Go2 extension:

 Converting a Legacy Go to Go 2Go2:

1. In the NocTel Control Panel, navigate to Extensions, and search for the Go extension you wish to update. Click on the extension name from the list to open its option page.
   
   
2. Click the arrow (>) in the Go App Credentials section to expand it.
3. Click the "Disassociate to re-deploy on a new device" link.
   
   
   
4. Click the arrow (>) in the Preference for Go Phone section to expand it. (If you do not see the Preference for Go Phone click the gear icon in the upper right corner to unhide advanced options.)
   
   
   
5. Use the drop-down box for Device Type and select NocTel Go 2. The preference selection will close automatically after making the selection. The page will refresh.
6. Click the arrow (>) in the Go2 App Credentials section to expand it. Fill in the following fields:
   1. Username: Enter the user's username portion from their company email in the "user" text box. (Note: username is case-sensitive)
   2. Domain: Use the dropdown list to select the domain for the user's company email address. (If the domain is not listed, please contact support@noctel.com)
   3. Password: Enter a unique password or leave blank if you are using LDAP authentication.
   4. LDAP Username: Leave blank, unless using LDAP configuration. 
      
      
      
7. Close the Go2 App Credentials section to save the information.

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Installing Go2 On a Device

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