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Individual totals for stacked bars and the overall Total within a sub pane are performed by an ad hoc grouping of the corresponding values. Since NocTel Insight must be able to export the underlying data in a consistent format, it is unable to include these overall totals and subtotals as part of Excel output as it would result in creating a potentially invalid export. |
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This is not a feature of NocTel Insight nor is it planned. Since the data sets for many reports could be very large (100+ MB), automated/scheduled exports for multiple reports could result in third party email rejecting the resulting attachment. Since we cannot foretell what the resulting data set size may be for any given user, we kindly ask users use on-demand Excel exporting to accomplish this. |
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This occurs when very large sets of data are exported - usually reporting that presents raw data. We do not recommend trying to export a very large date range or data that is dense over time interval. You should try to export this data in smaller time intervals. For example, if you encounter a timeout at a year's worth of data, try again with a single quarter or a couple months at a time. NocTel Insight is not a data dump or warehouse tool. If your organization requires a consistent feed of raw or aggregate data for internal processing or analysis, please contact NocTel Insight Support with your inquiry and needs. |
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User credentials that are intended specifically for using the REST API can have the permissions specifically tuned for the required need. We generally practice a least privilege model to ensure that the associated API user does not have overreach to data and content, but these can be adjusted as needed. A user/account for API use constitutes a billable licensed user. |