NocTel Insight Documentation
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titleCan I Subscribe to NocTel Insight by Itself?

You cannot sign your organization up for NocTel Insight without also being subscribed to another NocTel service such as Talk or Flow. NocTel Insight is the reporting platform for NocTel services and not intended as a "bring your own data" reporting analysis or business intelligence tool.

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titleHow Do I Access NocTel Insight?

You can access NocTel Insight by navigating to https://insight.noctel.com and logging in with your NocTel Insight credentials. Navigational shortcut links will also be present in the NocTel Talk Control Panel as well as the Flow interface for manager and supervisor role users at a later time.

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titleWhat Web Browsers Are Supported?

NocTel Insight has tested support for:

  • Safari
  • Google Chrome
  • Mozilla Firefox
  • Microsoft Internet Explorer 11.x
  • Microsoft Edge (Chromium-based)

The following web browsers have not been tested or are not officially supported:

  • Microsoft Edge (causes some display issues that are not convenient, no impact on basic usability)Microsoft Internet Explorer prior to 11.x
  • Opera
  • Other lesser known/used and specialized web browsers, such as but not limited to:
    • Yahoo! Browser
    • Baidu
    • Silk (Amazon Kindle devices)
    • and others not listed here

If using an unsupported browser your experience may vary. We recommend using one of the officially supported web browsers whenever possible.

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titleAre Is There a Native Mobile App?

No dedicated mobile app is available. NocTel Insight can be accessed the same as you would on a desktop workstation or laptop on a mobile device like a smartphone or tablet.

iOS and Android can pin web browser bookmarks to the home screen, so this can be used as a replacement for quick access as you would have with a dedicated app.

Experience using a mobile device's web browser with NocTel Insight may vary depending on the screen size of the device and what content is being viewed.

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titleI Am a Regular User and Have Forgotten or Lost My Password

At the NocTel Insight login screen select "Forgot your password?" then enter your username. 

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Alternatively, you may contact your organization's NocTel Insight Site Manager user and request they reset your password for you or remind you of your username. Resetting your NocTel Insight password does not affect any other NocTel services you may have access to, such as the NocTel Talk Control Panel.

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titleI Tried to Reset My Password and Never Got a Reset Link Email

If you submitted a password recovery email and you didn't receive the reset email, generally one of two things are occurring:

  1. You submitted your email address. The password recovery mechanism requires your username.
  2. The email address associated with your username is incorrect or uses a different email address than you thought it was set to. If you believe this to be the case, file a support ticket to NocTel Insight Support informing us what email address should be associated with your username.
  3. Your organization's email virus scanning or blocking settings have misidentified automated emails from NocTel Insight (no-reply@insight.noctel.com) and either placed the email into a spam folder or not allowed it to go through. If you believe this is the case, we recommend you reach out to your IT department and inquire.

If the reset email never arrives, please notify NocTel Insight Support (support@noctel.com) with the associated account, your NocTel Insight username, and when - to your best recollection - a password reset was submitted. NocTel Support will attempt to contact your organization's IT department to debug.

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titleIs It Normal for the REST API to Require Re-authentication?

This is normal. The authentication validity period is 240 minutes before requiring re-authentication.

If your automation makes requests to the API on a normal basis, we recommend you implement a basic try catch to ensure the session is still valid and re-auth if the session has timed out.