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To enable Intercom Mode:
The following steps need to must be performed on every extension you want to enable intercom mode on.any extension that needs the intercom mode enabled:
- Log in your NocTel account.
- Go to the Extension tab and select an extension on which you want to enable the feature.
- Click the drop-down arrow for the Ring Polycom Phone and check Auto-Answer Intercom Calls. After it is checked click the drop down arrow to close the selection.
- Press the Permissions Link located below the extension number and name.
- Click on the Dialing Permissions tab.
- In the Dialing Permissions tab, under the NocTel Account-Level Star Codes header, check the box next to “Allow Intercom dialing for any call to another extension by dialing *04 before the number”. Note that this is checked by default.
- Click Submit at the bottom of the page.
The intercom mode is now enabled on this extension, repeat the steps on any other extension you want to enable the intercom.
Using the Intercom:
If you For extensions/phones that have a pre-programmed intercom speed dial button for intercom mode, do the following:
- Press the intercom speed dial button
- The phone will dial the code and hang up.
- Now dial the extension you want to speak with using the intercom. You will now be connected to the extension via the built-in speaker.
- Simply hang up to cancel the intercom.
- If you wish to use the intercom To enter intercom mode again you must start over at step one1.
If you do not have a For extensions/phones with no pre-programmed intercom speed dial button for intercom mode, do the following:
- Begin dialing: dial *04xxx where xxx is the extension number you want to speak with using the intercom.
- Press dial. You will now be connected to the extension via the built-in speaker on the phone.
- Simply hang up to cancel the intercom.
For extensions/phones with sidecars, that have pre-programmed speed dials for each extension’s intercom mode (*04101, *04102, etc.):
- Locate the extensions intercom speed dial button, on the sidecar.
- Press the speed dial button. You are now connected to the extension via the build in speaker on the phone.
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NocTel recommends adding a speed dial extension to your phone that dials *04 and labeling it as Intercom. This will enable you to press the speed dial button to activate intercom mode for the next extension dialed. | ||
If the receiving extension of an intercom mode call is currently in a call, the call will not be automatically connected via its speaker phone. The intercom call does not interrupt the call in progress on the recipient's phone. Also if the extension is already using intercom mode, and the extension has a new inbound call arrive, the intercom call will not be inturrupted. The new call arrives on the extension the same way a second inbound call would operate. |
Using Intercom Mode during a Transfer:
Calls can be transferred using the intercom mode, but this is not recommended, as the inbound caller will be placed on speaker phone with the transfer recipient.
- An inbound call arrives on an extension.
- Press transfer + the intercom mode speed dial for the extension.
- The two extension are now connected in intercom mode. Conversue with the recipient of the transfer and see if the recipient can take the call.
- Press transfer to connect the original inbound caller with the transfer recipient. *The call will be in speaker phone mode.
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