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Connect an extension to Flow:

1. On the extension dial # followed by the Agent ID number.
2. The system will inform you that the extension is now connected with the Agent ID. The Dashboard will note that the Agent is logged in and to which phone system extension.

Disconnecting an extension to Flow:

1. On the extension dial * followed by the Agent ID number.
2. The system will inform you that no extension is connected. 

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