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GDPR Related NocTel Specific Questions

Is NocTel seeking GDPR compliance?

It's something that's very much on the radar, but various internal challenges exist that have caused efforts toward legitimate GDPR compliance to be slower than would be preferred. Until NocTel is able to attain GDPR compliance, we intend to make operations in relation to personal data and privacy as transparent and straightforward as possible so you know we're on the right track.

Given the size of NocTel and the vast majority of customer organizations not having normal contact with EU residents, NocTel at this time has determined it is not reasonable to instate a DPO.

Will NocTel process personal data requests that come from non-EU residents?

NocTel will do its best to treat all personal data requests equally as GDPR represents valuing and respecting personal data.

Can NocTel accommodate my personal data request directly?

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• Request to port all personal data out of NocTel with the intent to seek services with a different provider (exercising right of portability): This request is something NocTel can only at best partially accommodate. Telecommunications is an industry in where the process of porting numbers between providers tends to be an extremely tedious process. For the act of porting numbers out of NocTel, the porting request needs to submitted to the new service provider who then submits the associated porting request information. If the porting request information is accurate, the number(s) are ported. If it's incorrect, the port will not occur. This porting process takes precedence over GDPR's right of portability as this process is standard in telecommunications. For portability, NocTel can provide a list of extensions and phone numbers, but cannot reasonably provide personal voicemails or faxes in a correlated output for what voicemail and fax data still exists in NocTel's system.
  

Is NocTel seeking GDPR compliance?

It's something that's very much on the radar, but various internal challenges exist that have caused efforts toward legitimate GDPR compliance to be slower than would be preferred. Until NocTel is able to attain GDPR compliance, we intend to make operations in relation to personal data and privacy as transparent and straightforward as possible so you know we're on the right track.

Given the size of NocTel and the vast majority of customer organizations not having normal contact with EU residents, NocTel at this time has determined it is not reasonable to instate a DPO.

Will NocTel process personal data requests that come from non-EU residents?

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• Request to restore deleted data: In most cases this variety of request comes when an end user (data subject) deletes data such as voicemail recordings or received faxes. NocTel processes deletion of this data as absolute and cannot be undone. When a deletion occurs as triggered by an end user or automatic retention policy, there is no delay in the deletion of the data in question across the entire system. This means there is no window for recovery, so this particular request cannot be accommodated.

What is NocTel's policy for storing and processing personal data?

See our Privacy Policy for information on personal data retention.

Generally, NocTel only keeps personal data for as long as it's valid and needed. For example, a setting that stores personal data for a feature will overwrite and consequently forget the previous value if it changed. Likewise, for personal data such as voicemail, NocTel implements an automatic data retention policy that will delete old voicemails that have not already been deleted by the end user themselves.