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Field Description
Mobile Data Network
Use When Available

Appears only on devices with mobile connectivity.

  • On: BriaNoctel Go attempts to connect to SIP/XMPP services using the mobile data network when a Wi-Fi connection is not available. You receive messages and voice mail notifications when BriaNoctel Go is in the mobile data network.

  • Off: If a Wi-Fi connection is not available, SIP and XMPP services are unregistered; you will not receive any messages or notifications and will not be able to place or receive calls.

You can allow or disallow VoIP calls using a separate setting Settings > Preferences > Allow VoIP Calls.

Data charges with your mobile carrier may apply.

Allow VoIP Calls

Appears when Use When Available is enabled in Preferences > Mobile Data Network.

  • On: BriaNoctel Go attempts to place calls using the mobile data channel when a Wi-Fi connection is not available. Voice quality may be impacted as mobile data is not ideal for voice calls.

  • Off (default): If a Wi-Fi connection is not available, you cannot place or receive calls.

Data charges with your mobile carrier may apply.

General
Private When in Background
  • On: When BriaNoctel Go is in the background and you navigate to the App Switcher, you see the splash screen for BriaNoctel Go rather than any details.

  • Off: When BriaNoctel Go is in the background and you navigate to the App Switcher, you see the last screen that you used in BriaNoctel Go before you sent BriaNoctel Go to the background.

Call Handling

Native Integration — iPhone

Appears on iPhone or iPads running iOS 10+. When on, BriaNoctel Go enables CallKit native call integration and users see the following differences:

  • Easier to answer BriaNoctel Go calls when a device is locked. No need to rely on a small notification on the unlock screen.

  • A native incoming call no longer takes over during a BriaNoctel Go call; it is presented as Call Waiting. You now have a chance to tell the person that you have to pick up another call.

  • You can switch between a native call and a BriaNoctel Gocall.

  • All BriaNoctel Go calls are captured in the native dialer call history, with the option to click on an entry to call back using BriaNoctel Go.

  • Improved Bluetooth headset support. You can answer and hang up BriaNoctel Go using the button on your Bluetooth device.

  • CarPlay support.

Native Integration — iPad

Appears on iPads running iOS 10+.

  • On: BriaNoctel Go enables CallKit native call integration. Users find it easier to answer BriaNoctel Go calls when a device is locked. No need to rely on a small notification on the unlock screen.

Display Account Name

Appears when Settings > Preferences > Native Integration is on.

  • On: the incoming call screen displays the SIP account name in front of the Caller ID. This setting helps the user identify which SIP account is receiving the call when BriaNoctel Go has multiple SIP accounts configured.

  • Off: the incoming call screen does not display the SIP account that is receiving the call.

Incoming Call
Custom Ringtone

Appears when Settings > Preferences > Native Integration is on.

  • On: Use a ringtone configured in BriaNoctel Go for incoming calls.

  • Off: Use a ringtone configured in iOS.

Play Ringtone

Appears when Settings > Preferences > Native Integration is off.

  • On: BriaNoctel Go plays a ringtone for incoming calls.

  • Off: BriaNoctel Go does not play a ringtone for incoming calls.

Ringtone

The default ringtone for incoming calls. Played if no specific ringtone is assigned to the contact.

Vibrate — iPhone

Appears when Settings > Preferences > Native Integration is off.

  • On: The device vibrates when you receive a call.

  • Off: The device does not vibrate when you receive a call.

Alert Answer

Appears when Settings > Preferences > Native Integration is off.

Controls the behavior of the incoming BriaNoctel Go call prompt (when BriaNoctel Go is in the background):

  • On: You can immediately answer the call by tapping on the alert.

  • Off: After tapping the alert, you have a choice to answer or decline the call.

Alert Missed

Controls the behavior of the missed call prompt (when you receive a call when BriaNoctel Go is in the background):

  • On: BriaNoctel Go shows a missed call notification when BriaNoctel Go is in the background.

  • Off: BriaNoctel Go does not send a missed call notification.

Match Contacts for Caller-Id

Controls what name appears in caller ID for an incoming call.

  • On (default): BriaNoctel Go tries to match incoming calls with Contacts or Roster. If a match is found, BriaNoctel Go uses the contact's Display name in the caller ID.

  • Off: BriaNoctel Go uses the information in the SIP header for the caller ID.

When Native Integration is enabled in Settings > Preferences – Call Handling, all numbers other than Softphone use the contact's Display Name for the incoming caller ID if there is a matching contact, even though when the Match Contacts for Caller-Id setting is turned OFF. This is a limitation due to CallKit; once you answer the call, BriaNoctel Go uses the information in the SIP header for the caller ID as you set in the preference.

Show Number in Notification

Controls what information appears in incoming call notifications. This setting helps you identify incoming calls if you receive many calls with the same label such as UNKNOWN.

There is another setting for adding a SIP account name in notifications; see Display Account Name.

  • On: The incoming call panel shows the phone number/SIP username followed by the SIP display name. Ex: 6045551234 Kokila

    For the number/SIP username, BriaNoctel Go takes the value from P-Asserted-Identity by default.

  • Off (default): The incoming call panel shows only the SIP display name. Ex: Kokila

Disable Call Waiting

Controls whether call waiting is enabled or disabled.

  • On: Call waiting is disabled and while on another call, incoming calls ring busy to the caller or go straight to voice mail if you have voice mail configured.

    Off: Call waiting is enabled and while on another call, you are alerted of the incoming call.

Call Blocking

Select what kind of phone numbers to block.

  • No number,

  • Anonymous Caller ID, and/or

  • any number you added to the block list. You can add up to 20 phone numbers in BriaNoctel Go.

Client-side Call Forwarding
Forward Calls
  • On: Send all incoming calls to a specific number if BriaNoctel Go is enabled and registered.

    This setting controls all the SIP accounts in the softphone client. If you have multiple SIP accounts and want to forward calls in only one of the SIP accounts, use the per-account call forwarding settings. When both global and per-account call forwarding settings are enabled, the global one takes precedence; all incoming calls on all the SIP accounts will be forwarded to a specified number.

To NumberAppears when Settings > Preferences > Forward Calls is on. Enter the number to which calls are forwarded.
Outgoing Call
Turn Letter to Numbers

Controls whether letters entered in the dial pad are converted to numbers.

  • On: Letters entered in the dial pad are converted to numbers.

  • Off: Letters entered in the dial pad are not converted to numbers.

Hide My Number

Controls whether anonymous calling is enabled.

  • On: Remote parties do not see your name or number on their phone.

  • Off: Remote parties see your caller ID information.

Default Account for History

Changes BriaNoctel Go's dialing behavior on History when multiple SIP accounts are configured in BriaNoctel Go.

  • On: BriaNoctel Go dials using the default/primary account. A useful option when you want to use only one account for all outgoing calls.

  • Off (default): BriaNoctel Go dials using the account that received the call.

Call in Progress

Contact Image

Changes the way BriaNoctel Go displays the image of a contact during a call. Add an image to a contact in the Contact tab of the resource panel. Make sure your images are smaller in size so they display faster.

  • Don’t Show: BriaNoctel Go does not show an image of the remote party during a call.

  • Full Screen: BriaNoctel Go shows an image of the remote party in the full screen a call.

  • Small Avatar: BriaNoctel Go shows a small photo of the remote party next to their name during a call.

Auto Record Calls
  • On: BriaNoctel Go automatically records all calls made with BriaNoctel Go.

  • Off(default): BriaNoctel Go records a call only if you tap manually to start recording during a call.

Mobile Call Interrupt — iPhone

Appears when Settings > Preferences> Native Integration is off.

When you receive a native call while already in a BriaNoctel Go call, the BriaNoctel Go call is put on hold. You will not be able to speak to the remote party in the BriaNoctel Go call until you answer or decline the incoming mobile call. BriaNoctel Go can play feedback to the person who is put on hold without any notice.

  • Silence: BriaNoctel Go plays nothing.

  • Tones: BriaNoctel Go plays beeps every 5 seconds to the person on hold.

  • Announcement: BriaNoctel Go plays an audio message to the remote party on hold in English, “Your call has been interrupted by an incoming mobile call. Please wait for the other party to return.”

Play Music On Hold

This setting controls music played locally by BriaNoctel Go; it does not control the server side if your service provider has ability to play music on the server side.

  • On: Play classical music to the party on hold. All the participants hear music if it is a conference call.

  • Off: Default

Play Tone On Network Lost
  • On: BriaNoctel Go plays an audio tone to alert you if the network connection is lost while you are on a call.

  • Off (default): BriaNoctel Go only displays the visual indicator if the network connection is lost while you are on a call.

Mute when face down
  • On: BriaNoctel Go automatically mutes your microphone and pause video when the device is placed face down during a call (audio, video and Collaboration meeting).

  • Off : BriaNoctel Go does not change the mute or video status in the above situation.

Phone Number
Single Touch to Call

When IM, SMS, and/or video are enabled, this setting is ignored. BriaNoctel Go displays a prompt to choose an option.

  • On: When making a call from Contacts or History, the call is placed when you tap a phone number.

  • Off: When you tap the phone number, a prompt appears. Tap the prompt to place the call.

Digits To MatchControls a number of digits in phone numbers BriaNoctel Go uses to match contacts. This aims to solve an issue where BriaNoctel Go matches a phone number with a different area code.
Video Calls
Video Quality Wi-Fi

The video quality for calls started on a Wi-Fi network. If you move to a mobile network during a call, the video quality retains this setting.

  • Medium (VGA): Uses 640 x 480 pixels.

  • HD (480p): Uses 848 x 480 pixels.

  • HD (720p) : Default. Uses 1280 x 720 pixels.

Video Quality Mobile

The video quality for calls started on a mobile network. If you move to a Wi-Fi network during a call, the video quality retains this setting.

  • Medium (VGA): Uses 640 x 480 pixels.

  • HD (480p): Uses 848 x 480 pixels.

  • HD (720p) : Default. Uses 1280 x 720 pixels.

Messages
Alert Sound
  • On: BriaNoctel Go plays a ring tone when you receive a new message.

Alert Vibration — iPhone
  • On: Your device vibrates when you receive a new message.

Hyperlink Preview
  • On: You see a small preview of hyperlinks in BriaNoctel Go messages

  • Off: Hyperlink previews do not appear in BriaNoctel Go messages

Private When Locked
  • On: BriaNoctel Go does not display the incoming call information on the lock screen and the notification drawer.

  • Off: Default

[Enter] As Newline


  • On: Tap the Enter key to add a new line in IM/SMS conversations. Tap the  Send icon to send IM.

  • Off: Tap the Enter key to send an IM. Tap  Quick Responses and select Enter a new line to insert a line break in the message you are writing. You might want to turn it off when using physical keyboard with the device.


Alert Text ToneThe default text tone for incoming messages. Played if no specific text tone is assigned to the contact. Assign text tones in the native iOS contacts.
Login Control
Auto LoginOn: Automatically log into BriaNoctel Go when you start BriaNoctel Go.
Use Touch ID or Use Face ID

This setting determines if you can use Touch ID or Face ID to sign in to BriaNoctel Go. This settings does not show if there is no biometric profile in your device.

  • On: You can use biometric authentication or your password to log in to BriaNoctel Go.

  • Off: You can only use your password to log in to BriaNoctel Go.

Advanced Settings

If you make changes to the fields identified by a ▼, you must tap the Apply Changes button at the bottom of the screen or restart BriaNoctel Go.

Field Description

Media Options 

Voice Activity Detection
  • On: Audio is not transmitted when no one talking. Turning this feature on may reduce bandwidth usage.

  • Off (default): Audio is transmitted when there is no one talking.

Noise Reduction
  • On: BriaNoctel Go attempts to reduce background noise from your microphone. Typically on when you are not using a headset.

  • Off: Typically off when you are using a headset.

Account Registration Issues
Alert Push Notification Issue

This setting applies to registrations issues in which the Bria Noctel Go Push Server continues attempting to re-register. Even with the setting turn Off, BriaNoctel Go sends an alert for registration errors that can not be recovered from or if the Bria Noctel Go Push Server stops trying to re-register.

  • On (default): BriaNoctel Go sends notifications when the Bria Noctel Go Push Server is not able to register with the SIP server on behalf of Client. BriaNoctel Go also sends notifications when the Bria Noctel Go Push Server is able to re-registered with the SIP server. BriaNoctel Go sends alerts for the following errors:

    • 403: Forbidden
    • 408: Request Timeout
    • 480: Temporarily Unavailable
    • 500: Server Internal Error
    • 503: Service Unavailable
    • 504: Server Time-out

    See Request Failure 4xx or Server Failure 5xx for more information on these errors.

    Make sure that BriaNoctel Go notifications are enabled underiOS Settings > Notifications.

  • Off: BriaNoctel Go does not send notifications regarding push notification registration errors.

Application Logging 
Verbose Logging

Leave this off unless Technical Support instructs you to turn it on to troubleshoot a problem you are having on your device. Troubleshooting.

Share Anonymous Usage Data
  • On (default): BriaNoctel Go sends anonymous usage data to CounterPath. It contains no personally identifiable information and is used to improve the quality and performance of BriaNoctel Go.

  • Off: BriaNoctel Go does not send anonymous usage data to CounterPath.

Call Statistics

Shows detailed information about the current/last call, such as the number of packets lost.

For an ongoing call, the statistics information refreshes every second.

  • Tap the Refresh button to stop auto refresh and present a snapshot of the most current statistics.

  • To enable auto refresh again, either long-press the Refresh button, or leave the statistics page and come back again.

Send LogTap to upload the current log to Technical Support. Troubleshooting.
Delete Log

Clears the content of the BriaNoctel Go log on the device so that the log starts over empty.