NocTel Insight Documentation
Page tree

Versions Compared

Old Version 2

changes.mady.by.user Tristan Walker

Saved on

compared with

New Version Current

changes.mady.by.user Tristan Walker

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Expand
titleAre Flow Reports Able to be Embedded and Refreshed Automatically for Use in Wallboards?

NocTel Insight reports for Flow are not intended to be used as Wallboard content at this time. We may expand support to provide a solution to leverage NocTel Insight reporting for Wallboards in a later update. However this would become a NocTel Insight application and follow NocTel Insight's licensing, and no longer be considered a Flow provided feature.

Expand
titleIs There a Way to Correct Agents Who Have Very High Status Durations?

NocTel Insight does not perform or enable any modification (adding, deleting, updating) of data. It requests data that is present on service databases and presents it back to you in reports. Agents who have very high status durations for things like Available, Redirect Disable, etc. have neglected to manage their status correctly. Supervisors may have also not noticed this and corrected it as soon as they observe it.


Since NocTel does not manage agents in Flow directly, there is no possible way to remediate such status durations since there is usually no reliable timestamp at which to prune the long status duration to.