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This occurs when very large sets of data are exported - usually reporting that presents raw data. We do not recommend trying to export a very large date range or data that is dense over time interval. You should try to export this data in smaller time intervals. For example, if you encounter a timeout at a year's worth of data, try again with a single quarter or a couple months at a time. NocTel Insight is not a data dump or warehouse tool. If your organization requires a consistent feed of raw or aggregate data for internal processing or analysis, please contact NocTel Insight Support with your inquiry and needs. |
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User credentials that are intended specifically for using the REST API can have the permissions specifically tuned for the required need. We generally practice a least privilege model to ensure that the associated API user does not have overreach to data and content, but these can be adjusted as needed. A user/account for API use constitutes a billable licensed user. |