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The current release version is v1.0.20200615 20200630 and contains the following:
NocTel Flow:
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| colour | Green |
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| title | Enhancement |
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Overall backend upgrade of NocTel Insight, which allows us to develop more effectively and with more stability. This change overall significantly modifies the NocTel Insight web app GUI - the layout has changed, but all prior functionality (icons, links, etc.) are still present. Updated documentation will follow shortly.
Previous Releases:
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NocTel Flow - Fixed an issue in which multiple field filters were being applied to the same reports causing disjoint filter results in certain reports. This was most commonly manifest as selecting valid field values then seeing no matching data even though the filters applied were valid and matching data does exist. This release effectively rolls back v1.0.20200527.
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Previous Releases:
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NocTel Flow | Status |
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| colour | Green |
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| title | Enhancement |
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Added fields to Agent Calls reporting that indicates how many calls that originated Inbound and/or Outbound (dependent on the Call Direction filtering setting) were transferred by the Agent. This was added to better inform supervisory users of agents who may potentially be mishandling calls. This implementation also lays the groundwork for future potential reporting uses.
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