NocTel Insight Documentation
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  • Status
    colourGreen
    titleEnhancement
     Refactoring of reporting fields for NocTel Talk.
  • Status
    colourGreen
    titleEnhancement
     Improvements to NocTel Flow standard reports to provide subtotals and totals in tabular reports where appropriate.

Previous Releases:

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titlev0.9.20191104
  • Status
    colourYellow
    titleBug Fix
     Found the calculations for Average Talk Time and ACD (Sec) in Talk Time Flow reports are inaccurate as the two columns were using different criteria to evaluate the metric. A slight change was made to the logic of the fields and replaced the incorrectly and inconsistent logic causing the issue.
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titlev.0.9.2019112320191023
  • Status
    colourGreen
    titleEnhancement
     Modified Numbers on Account to add info on what the Confirmed column indicates.
  • Status
    colourGreen
    titleEnhancement
     Added informational tooltip fields to Accounts on Extension to inform on when extensions where added/deleted.
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titlev0.0.9.20191022
  • Status
    titleTask
     Rough designing of standardized reporting dashboards intended to be oriented toward different varieties of users to simplify reporting navigation. e.g.: an operations user who is concerned with whether extensions are online doesn't necessarily care how many calls occurred on the account.
  • Status
    colourGreen
    titleEnhancement
     Added support for major US domestic time zones. This currently does not specifically address states like Arizona which do not observe DST or other domestic regions that may be the exception in an otherwise well-defined geographic region/time zone.
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titlev0.9.20191019
  • Status
    colourBlue
    titleQuality of Life
     Removed the data selectors for Phone Numbers on Account as in many cases you would need to set a very distant Start Date to get results. Because Start Date and End Date parameters are universally used in the reporting workbook, this can cause undesirable navigation between reports. For Phone Numbers on Account the default behavior is to list all numbers on the account (owned by the account)
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titlev0.9.20191018
  • Status
    colourGreen
    titleEnhancement
     Added reporting capability to audit Extension Classes. This will result in the same Extension being listed multiple times if the same Extension is assigned to multiple classes on the account.
  • Status
    titleDocumentation
     Address possibility of duplicate rows returning for tabular report showing only different Active statuses in the Account.
  • Status
    colourGreen
    titleEnhancement
     Unified the Relative Date selection parameter on all NocTel Talk reports. Setting the relative date will carry over to other reports within the same reporting workbook. It will not carry over if viewing NocTel Talk reporting then transition to NocTel Flow reporting or vice versa.
  • Status
    colourGreen
    titleEnhancement
     Condensed Call Volume by Extension and Phone Number (and relative date counterparts and dual axis comparisons) into a single report that toggles between the dimensions. The original individual reports have been kept as they provide a bit more unique data than the generalized results in the toggle report.
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titlev0.7.20191009


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titlev0.7.20191008


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titlev0.5.20191007


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titlev0.5.20191004


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titlev0.5.20191002