...
Added Team based filtering and tooltips to many Flow Operations standard reports. If a report can filter on applicable Agents, it can filter on Team as well.Status colour Blue title Quality of Life
Reordering of some reporting fields and tooltips for better organization and in some cases more intuitive hierarchy nesting. This does not affect what fields are included in Crosstab (CSV/Excel) exports, just the visual presentation in tabular reporting.Status colour Blue title Quality of Life
Added Assigned Team field to Queue Assignment Flow report. This will create a nesting hierarchy of all agents who are assigned to the applicable Team(s).Status colour Green title Enhancement
Added Team field to Talk Time Flow Operations reports. This will create a nesting hierarchy that implicitly groups any selected Agents under the same Team provided the Team is included in flitering.Status colour Green title Enhancement
Added documentation providing guidance on certain Flow Operations standard reports for interpretation.Status title Documentation
...