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The current release version is v1.0.20200217 and 20200220 and contains the following:
| Status |
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| colour | Blue |
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| title | Quality of Life |
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Added Team based filtering and tooltips to many Flow Operations standard reports. If a report can filter on applicable Agents, it can filter on Team as well.| Status |
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| colour | Blue |
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| title | Quality of Life |
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Reordering of some reporting fields and tooltips for better organization and in some cases more intuitive hierarchy nesting. This does not affect what fields are included in Crosstab (CSV/Excel) exports, just the visual presentation in tabular reporting.| Status |
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| colour | Green |
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| title | Enhancement |
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Added Assigned Team field to Queue Assignment Flow report. This will create a nesting hierarchy of all agents who are assigned to the applicable Team(s).| Status |
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| colour | Green |
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| title | Enhancement |
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Added Team field to Talk Time Flow Operations reports. This will create a nesting hierarchy that implicitly groups any selected Agents under the same Team provided the Team is included in filtering.| Status |
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| colour | Green |
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| title | Enhancement |
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Added Longest Wait Time aggregation field to Call Volume reports in Flow Operations standard reporting. This helps put a better perspective on the Average Wait Time. We generally do not care much for the Shortest Wait Time as we know what the smallest possible value is. Longest Wait Time over an interval could indicate an extreme outlier juxtaposed against the Average. This generally makes for more interesting and useful comparison.- Added documentation providing guidance on certain Flow Operations standard reports for interpretation.
| Status |
|---|
| colour | Green |
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| title | Enhancement |
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Added a Status Changed By filter option in Agent status activity reporting for Flow Operations. This allows a user to see all status changes (and durations) that were performed at large, by the agent or a supervisor manually, or specifically only by Flow automatically. This helps give some perspective on how much of a reported agent's status times and status changes are occurring as a normal course of operation.
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