NocTel Insight Documentation
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titleI Tried to Reset My Password and Never Got a Reset Link Email

If you submitted a password recovery email and you didn't receive the reset email, generally one of two things are occurring:

  1. The email address associated with your username is incorrect or uses a different email address than you thought it was set to. If you believe this to be the case, file a support ticket to NocTel Insight Support informing us what email address should be associated with your username.
  2. Your organization's email virus scanning or blocking settings have misidentified automated emails from NocTel Insight (no-reply@insight.noctel.com) and either placed the email into a spam folder or not allowed it to go through. If you believe this is the case, we recommend you reach out to your IT department and inquire.

If the reset email never arrives, please notify NocTel Insight Support (support@noctel.com) with the associated account, your NocTel Insight username, and when - to your best recollection - a password reset was submitted. NocTel Support will attempt to contact your organization's IT department to debug.

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titleIs It Normal for the REST API to Require Re-authentication?

This is normal. The authentication validity period is set such that very large datasets will likely not complete as NocTel Insight in general is not intended to be a data dump or data warehouse liaison service. The authentication validity period is sufficiently large enough to accommodate data sets that typically fall within days to weeks, but not for egregiously large periods of time such as years at a time.

If your automation makes requests to the API on a normal basis, we recommend you implement a basic try catch to ensure the session is still valid and re-auth if the session has timed out.