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| Reports call volume by Hunt Group in a tabular format. This report differs from other call volume reports in that calls that ring a Hunt Group will have an associated member extension that answered the call. Calls that rang Hunt Groups that went unanswered are also captured here. Note that as it is not possible to place an outbound call from a Hunt Group, outbound calls are omitted from the reported columns |
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Dual Axis Metrics
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Compares the overall Account Call Volume against talking time of completed calls over the date range and specified filters. This is a summary report only.
CV by Number v Talk
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| Compares Call Volume by Phone Number against talking time of completed calls. |
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|  Image Added
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CV by Extension v Talk
Compares Call Volume by Extension against talking time of completed calls.
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