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This is normal. The authentication validity period is set such that very large datasets will likely not complete as NocTel Insight in general is not intended to be a data dump or data warehouse liaison service. The authentication validity period is sufficiently large enough to accommodate data sets that typically fall within days to weeks, but not for egregiously large periods of time such as years at a timeis 240 minutes before requiring re-authentication.

If your automation makes requests to the API on a normal basis, we recommend you implement a basic try catch to ensure the session is still valid and re-auth if the session has timed out.