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Call Volume related reporting will now include an All option, which condenses all the data filtered on into a single group providing an overall total in every variation of the report. Be mindful that for reports that use a tabular format, this will cause the Subtotal and Grand Total to be identical as there is only one group to evaluate.Status colour Green title Enhancement
Found a few aggregation fields that did not provide a default zero value in the event the aggregation evaluated to NULL. This was causing some fields exposed in tabular reports or as tooltip info to display nothing, which can be unsettling.Status colour Yellow title Bug Fix
Found heat mapping was not applied where it could and should be in some tabular reports for some customer accounts.Status colour Yellow title Bug Fix
NocTel Insight Knowledge Base:
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