This page lists and describes the standard reporting provided for NocTel Talk cloud-hosted voice services. Please carefully note that reporting data does not constitute billing data and should not be misconstrued as such. Operational data provided and analyzed in reporting is purely for informational purposes.
Each report will have an explicit date range and relative date range counterpart unless otherwise explicitly noted.
Account Information
These reports are intended to provide an accessible way to audit the account at large.
Phone Numbers on Account
Reports in a tabular format all of the phone numbers owned on the account providing information regarding each number's activation status and when the phone number was added to the account.
Extensions on Account
Reports in a tabular format all extensions on the account. Deleted extensions can be toggled on or off in the results. Various properties of extensions on account can be filtered on. We recommend using this report to audit active extensions and to take stock of firmware versions and device models.
Duplication of extension numbers is expected in cases where an extension was deleted and a new one was added with the same extension number. Extension with no extension number are defaulted to an extension number of 0. This is done intentionally to ensure correct grouping of unnumbered extensions on the account.
Metrics and Measurements
Individual Metrics
These report on single metrics of interest with filtering and parameters centered around navigation of potentially large sets of call record data.
Account Call Volume
Call Volume
Call Volume by Number
Call Volume by Extension
Call Volume by Hunt Group
Dual Axis Metrics
Dual axis metrics are reports that compare a call volume metric against corresponding talk times. This can help characterize relationships relative to calls made/received and how long talking occurs.